They are the powerful things that we all can absolutely do.” "It’s what we do on a daily basis and how we provide that environment of support that makes the real difference. “But the ability to recognise that someone could benefit from that conversation, and to respond by giving them space and time to listen. In fact, that is not our role at all,” she explained. “‘Refer’ is an important one because it gives us permission not to have the answers or be the professional. There is an excellent framework to work with in terms of: recognise, respond, and refer,” Dr Kirby said. “I don’t think anyone needs to overthink it. When asked how employees at CBA should approach a conversation on R U OK? Day, Dr Kirby stresses that it does not need to be complicated. “ a pivotal role, not just in linking to professional help, but also in creating an environment in which people can feel listened to and heard and feel supported, which then encourages people to take action.” They can be the difference between someone seeking more help and support, or not,” Dr Kirby said. “Peer-to-peer support conversations can make a strong impact. Commonwealth Bank’s Chief Mental Health Officer, Dr Laura Kirby, says we all have the capacity to make a difference by simply listening and making space and time for people.
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